tajbee Privacy Policy – How We Handle Your Personal Data

tajbee ("we", "us", "our") is committed to protecting and respecting the privacy of all users ("you", "your") who access or use our online casino and sports betting platform at tajbee.bet. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by tajbee.

This policy applies to all personal data collected through the tajbee website, mobile browser interface, customer support channels, and any other interaction you may have with tajbee as an organisation. It should be read alongside our Terms & Conditions and our Responsible Gaming policy.

By registering a tajbee account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the tajbee platform and contact support at [email protected] to request account closure.

tajbee reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify active registered players via their registered contact details. The effective date of the current version is noted at the foot of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.

2.1 Information You Provide Directly

When you register a tajbee account or interact with our services, we collect personal information that you provide to us voluntarily. This includes:

• Full legal name and date of birth;
• Registered mobile phone number (used for account authentication and OTP verification);
• Email address (where provided for communications);
• Residential address and city within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh);
• National ID number or other government-issued identity document details, collected during the account verification process;
• Payment method details, including the bKash, Nagad, Rocket, or Upay mobile wallet numbers registered to your account;
• Correspondence records from any communication you send to our customer support team.

2.2 Information Collected Automatically

When you access the tajbee platform, certain technical and behavioural data is collected automatically from your device and browser. This includes:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Pages visited, time spent on each page, and navigation paths within the tajbee platform;
• Betting and gaming activity logs, including game selections, stake amounts, and session durations;
• Session timestamps and login history;
• Cookie identifiers and similar tracking technologies (see Section 7 for full details on cookies).

2.3 Information from Third Parties

tajbee may receive personal data about you from third-party sources in limited circumstances, including identity verification service providers used during the KYC (Know Your Customer) process, fraud prevention and anti-money laundering screening services, and payment processing intermediaries facilitating transactions between your mobile wallet and your tajbee account balance. Data received from third parties is handled under the same standards described in this Privacy Policy.

tajbee uses the personal data we collect for specific, legitimate purposes. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. The lawful bases and specific purposes for which we process your data are set out below:

Where we rely on legitimate interests as a lawful basis for processing, we have assessed that our interests do not override your fundamental rights and freedoms as a data subject. You may object to processing carried out on the basis of legitimate interests by contacting [email protected].

Where we send you promotional communications about tajbee offers, bonuses, or new games — including cricket betting markets during BPL and T20 World Cup seasons — we will do so only where you have opted in to receive such messages. You may withdraw consent for marketing communications at any time without affecting your ability to use the tajbee platform.

4.1 Service Providers

tajbee shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processing partners (including intermediaries facilitating bKash, Nagad, Rocket, and Upay transactions), identity and age verification providers, game software suppliers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming, IT infrastructure and hosting providers, and customer support technology providers. All service providers are required to process your data only on our documented instructions and to maintain security standards consistent with this Privacy Policy.

4.2 Legal and Regulatory Disclosure

tajbee may disclose your personal data to law enforcement agencies, regulatory authorities, or other third parties where we are required to do so by applicable law, court order, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of tajbee, our players, or the public. This includes sharing data with financial intelligence units in the context of anti-money laundering compliance obligations.

4.3 Business Transfers

In the event that tajbee undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that may result from it prior to the transfer taking effect.

4.4 What We Do Not Do

tajbee will never sell your personal data to data brokers or advertising networks. We do not share your betting history or gaming activity with any third party for their own commercial profiling purposes. We do not transfer your personal data outside of our authorised service provider network without putting in place appropriate data protection safeguards.

tajbee retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or regulatory reporting requirements. The key retention periods applied by tajbee are as follows:

• Account and identity records: Retained for the lifetime of your account and for a minimum period of five (5) years following account closure, in order to satisfy anti-money laundering and fraud prevention obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support correspondence: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained for the period during which you remain opted in, plus three (3) years following withdrawal of consent to demonstrate compliance.
• Technical and session logs: Retained for up to twelve (12) months, after which they are anonymised or deleted.

Where data is retained beyond the period of active service delivery, it is held in a restricted-access archive and is not used for any active processing purposes. When retention periods expire, data is securely deleted or permanently anonymised in accordance with our internal data lifecycle procedures.

As a user of the tajbee platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and a description of your request. We will respond within a reasonable timeframe and in any event within 30 days.

• Right of access: You have the right to request a copy of the personal data tajbee holds about you.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected or completed.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to tajbee's legal obligations to retain certain categories of data as described in Section 5.
• Right to restriction: You may request that we restrict the processing of your personal data in specific situations, for example while a rectification request is being assessed.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling, at any time. You may also withdraw consent for marketing communications at any time without affecting the lawfulness of processing carried out before withdrawal.

tajbee will not discriminate against you for exercising any of these rights. If you are dissatisfied with our response to a data rights request, you have the right to raise a complaint with the relevant data protection authority.

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the tajbee platform. They allow the platform to recognise your device on subsequent visits and to store preferences and session information. tajbee uses both first-party cookies (set directly by tajbee) and third-party cookies (set by our service providers).

7.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during an active session. They cannot be disabled.
• Functional cookies: Store your preferences such as language settings and notification choices to improve your experience on return visits.
• Analytics cookies: Help us understand how players navigate the platform so we can improve usability and content. Data collected is aggregated and does not identify individual users.
• Marketing cookies: Used only where you have provided explicit consent, to tailor promotional messaging to your interests and track the effectiveness of our campaigns.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the tajbee platform. Strictly necessary cookies cannot be disabled as they are essential for the delivery of the service. For more information on managing cookies in your specific browser, consult your browser's help documentation.

tajbee takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between your device and the tajbee platform, access controls limiting internal data access to authorised personnel on a need-to-know basis, regular security reviews of our infrastructure and data processing systems, and two-factor authentication via OTP for account login.

While tajbee employs industry-standard security practices, no method of transmission over the internet or method of electronic storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, tajbee will notify affected users and the relevant authorities in accordance with applicable legal obligations and without undue delay.

You play an important role in keeping your account secure. You are responsible for maintaining the confidentiality of your login credentials and for ensuring that your registered mobile number — used for OTP verification — is kept secure and up to date. If you suspect that your account has been accessed without your authorisation, contact [email protected] immediately.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or would like to raise a concern about how tajbee handles your personal data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Enquiry" or "Data Rights Request"
• Response time: We aim to respond to all privacy-related enquiries within 5 business days and all formal data rights requests within 30 calendar days.

This Privacy Policy was last reviewed and updated in 2026. If you continue to use the tajbee platform after any updates to this policy, your continued use constitutes acceptance of the revised terms.